Welcome to Above All Carpet & AirDuct Cleaning ("we," "us," or "our"). We are a family-owned carpet and air duct cleaning company based in Avalon, PA, proudly serving the Greater Pittsburgh area. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us about our services.
1. Information We Collect
We collect information only when you voluntarily provide it to us. This includes:
Name, phone number, email address, and service address provided through our contact or quote request form
Any additional details you share when describing your service needs
Basic technical information automatically collected when you visit our website, such as your IP address, browser type, device information, and pages visited
We do not require you to create an account to use our website or request a quote.
2. How We Use Your Information
We use the information you provide to:
Respond to your service inquiries and schedule appointments
Send appointment reminders and follow-up communications
Request feedback about your experience
Send occasional service-related updates or promotional messages, if you have opted in to receive them
Analyze website traffic and improve our website and customer experience
3. SMS and Text Message Communications
If you opt in to receive text messages from Above All Carpet & AirDuct Cleaning, you agree to receive automated messages related to your appointments, service updates, and occasional promotional offers.
Consent: Opting in to SMS is not a condition of receiving our services.
Opt-Out: Text STOP at any time to unsubscribe. You will receive a confirmation and no further messages will be sent.
Help: Text HELP for assistance or contact us directly at [email protected].
Rates: Standard message and data rates may apply.
Frequency: Message frequency varies based on your interactions with us.
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site and to improve your experience. This includes:
Essential cookies that support basic website functionality
Analytics cookies that help us understand traffic patterns and page performance
Advertising cookies that may be used to deliver relevant content based on your interests
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that some features of the website may not function properly if cookies are disabled.
5. Google Analytics and Google Services
We use Google Analytics to collect anonymous information about how visitors use our website, including pages visited, time spent on the site, and general geographic location. This data helps us understand and improve our online presence.
Google Analytics may use cookies to collect this information. You can opt out of Google Analytics tracking at any time by visiting https://tools.google.com/dlpage/gaoptout.
Our website may also use Google Maps or other Google services to display our service area or business location. Use of these features is subject to Google's Privacy Policy, available at https://policies.google.com/privacy.
6. Social Media
We maintain business pages on Facebook and other social media platforms. Our website may include links or embedded features connecting to these pages.
If you interact with social media buttons, widgets, or links on our website, those platforms may collect information about your visit. This data collection is governed by the privacy policies of those respective platforms, not this policy. We encourage you to review the privacy policies of any social media platform you use.
We do not control how social media platforms collect or use your data when you visit their pages or interact with their features.
7. How We Share Your Information
We do not sell or rent your personal information. We may share your information only with trusted third-party service providers — such as our scheduling software, website hosting platform, or analytics tools — solely to the extent necessary to operate our business and serve you. These providers are not permitted to use your information for any other purpose.
8. Do-Not-Track Signals
Some web browsers include a Do-Not-Track ("DNT") setting that signals to websites that you prefer not to be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection practices in response to them. If an industry or legal standard is adopted in the future, we will update this policy accordingly.
9. Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access. We retain your information only as long as necessary to provide our services or as required by applicable law.
10. Your Privacy Rights
Depending on your state of residence, you may have the right to:
Request a copy of the personal information we hold about you
Request that we correct inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
How to Submit a Request: To exercise any of these rights, please contact us by email at [email protected] or by phone at 412-808-8744. Please include your name, contact information, and a description of your request. We will respond within a reasonable timeframe and in accordance with applicable law.
11. Third-Party Links
Our website may contain links to third-party review platforms, social media pages, or other external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
12. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Above All Carpet & AirDuct Cleaning Joe Beining, Owner 816 Orchard Avenue, Avalon, PA 15202 Phone: 412-808-8744 Email: [email protected] Website: aboveallexp.com